Preamble
Your employees get the job done; your customers get you the
money. Treat them well and they will make you richer; treat them otherwise, you
loose your business. Every firm’s
objective is to create an effective customer relations management system that
will promote product/service acceptance,
customer loyalty and redundance which will in turn yield profitability. In this
course, trainees are practically schooled on high-performance skills needed for
profitable customer management.
Course Content
This course provides adequate training on customer
identification, analysis acquisition and differentiation, service marketing,
customer database systems, customer interaction, social strategy, psychology of
customer behavior, CRM processes and
strategies and enterprise resource planning among others.
This course is specifically designed for all who want to
work as customer relations/service managers including HR managers, business
managers, project managers, accountants/cost managers, ICT professionals, teachers,
lecturers, entrepreneurs, consultants, bankers and trainers among others.
The course comes alongside Microsoft Outlook Professional
for effective customer management. This gives the trainee a practical
advantage.
Course Fee
N12,000 (for corps
members). 35,000 (for others).
Duration:
4-weekends only
(Saturdays and Sunday).
Starts: Last Saturday of April, July and October.
To register, send your name, location and ICRM to
08147029035.
You can click
here to apply online.